Because there are 6 hours in time difference, I appreciate Gillian went out of her way to make herself available for meetings (some are out of her business hours and even during weekends) and answering questions. From outset and throughout the whole project, the expectations and requests are clearly defined. Also, the client was flexible in alternative possibilities of the project objectives---that means, the project was both clearly defined, and also flexible for possible broadening/changes. That is the main reason the whole project went so smoothly.