- Collaborating with University Archives staff to design and conduct a user experience study on archival reference services and accessibility, including developing research instruments (surveys, diary studies, interviews) and analyzing qualitative/quantitative user data.

- Providing in-person, phone, and email support to students, staff, and faculty by verifying identification, issuing TCards, and troubleshooting UTORid activation inquiries across multiple campus service locations.

- Assisting with outreach initiatives, event planning, and administrative tasks for African, Black, Caribbean, Latin American, Southeast Asian, and First Generation student engagement programs, fostering a sense of belonging and community.

- Creating and maintaining program materials, updating databases, and analyzing content that supports the program’s development.

- Conducted qualitative research for a university-led project titled “Digital Misogynoir: Navigating Racism and Sexism in Online Spaces,” analyzing algorithmic bias on social platforms (YouTube, TikTok) to identify patterns of anti-Black women sentiment, utilizing Black feminist media studies frameworks and ethical considerations.

- Mentored undergraduate researchers in research methodologies, data collection methods and research findings that contribute to the design of counter-content initiatives against oppressive media practices.

- Supported the University of Toronto’s events and ceremonies by assisting with registration, coat check, seating, wayfinding, and guest inquiries to ensure a seamless attendee experience.

- Designing user-friendly infographics, icons and user personas to communicate user research insights, making complex data accessible and actionable for project stakeholders.

- Developing digital materials for special projects, including website design and content creation, ensuring consistency with Innovation Hub’s design standards and enhancing user experience across platforms.

- Designing visually engaging layouts, covers, and social media posts for Master of Information students’ journal issues and promotional events, focusing on readability and user engagement across digital and print platforms.

- Providing graphic and website design updates to enhance Inclusivity’s digital presence, aligning visuals with brand standards and accessibility guidelines to improve usability and engagement.

- Delivered personalized customer support and expert product guidance, enhancing the in-store experience by aligning product displays with Apple’s visual merchandising standards.

- Conducted user research, developed personas, and performed usability testing to optimize a cybersecurity training program, enhancing cybersecurity awareness and engagement among Health Canada staff.

- Analyzed user behaviour data on Terranova Security’s platform, generating actionable insights that informed improvements in training completion and effectiveness.

- Conducted a comprehensive IT Security web content audit, identifying user pain points and optimizing content layout to improve usability and clarity, aligning with user-centred design principles.

- Coordinated and managed regular updates to the IT Security website, implementing iterative changes based on user feedback to enhance accessibility and engagement.

- Designed digital marketing and communication assets, such as infographics and promotional materials to support IT Security Education initiatives, using visual storytelling to simplify complex information and promote best practices in cybersecurity.

- Curated discussions and planned events surrounding topics that affect African, Caribbean and Black communities.

- Presented evidence that highlighted instances of racism on campus to the President and Equity Services and participated in the implementation of policies aimed at combatting anti-Black racism as a part of Carleton’s EDI Action Plan.

- Provided consultation for skin, body, fragrance and hair products; operated cash transactions; stocked and managed inventory.

- Operated cash transactions, opened and closed registers, stocked front-end products and helped customers with returns and exchanges.

- Printed and scanned documents for clients, produced customer orders, handled print-production machines, photographed customers for passport and visa applications, and shipped customers’ items using Fedex, Purolator, and Xpresspost.

My portfolio website showcases my expertise as a UX designer and researcher dedicated to crafting solution-oriented, human-centred, and creative experiences. My work encompasses a range of projects, including:

• MeetNeighbours: A platform that connects individuals within their local communities based on shared interests and events.

• Testing the Waters: A research study about a phishing simulation campaign designed to enhance cybersecurity awareness among Health Canada employees.

• Designs: A collection of UI prototypes and visual designs spanning digital marketing, branding, and government projects.

• Echoes of Liberation: A website curating archival materials highlighting the history of Black liberation movements in Canada.

Through these projects, I have demonstrated my commitment to user-centred design and my versatility across various domains.