Led a 10-member team to manage training programs for 15,000 employees, providing strategic direction in learning and development resulting in improved operational efficiency and workflow.
 Revamped the onboarding and employee orientation module to address low satisfaction levels, implementing engaging content that led to a measurable increase in new employee satisfaction.
 Redesigned the succession planning framework and improved communications with employees during notice periods, reducing turnover by 4% and enhancing retention through effective performance management.
 Coached Subject Matter Experts in facilitation skills and developed a secondary group of trainers, increasing employee engagement and process ownership across teams.
 Created targeted training modules for high-attrition managers, focusing on core managerial tasks, significantly boosting employee satisfaction survey results.

Facilitated training sessions for over 3,000 agents, 250+ sales employees, and 400+ state bank branch staff on insurance selling skills and customer service, driving measurable business outcomes.
 Introduced innovative insurance sales training initiatives with creative storytelling techniques, earning senior management accolades and contributing to premium sales exceeding INR 1.8 crore (CAD 300k).
 Delivered impactful sales presentations that secured high-value term plans worth INR 500 Lakhs (CAD 830k) and annuity deposits of INR 200 Lakhs (CAD 330k) from Government and Corporate organizations, showcasing exceptional selling skills.
 Received the prestigious MD & CEO Award for implementing digital learning initiatives and driving business growth through advisor training. Additionally, led a team of 22 trainers to achieve "Best L&D Team" among 17 regional teams, earning recognition for creativity and performance at SBI Life’s National Trainers Meet and Annual Event.